Privacy Policy

Last updated: January 2024

1. Introduction

zephyrfold ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our gardening and landscaping services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete our contact form
• Request a quote or consultation
• Subscribe to our communications
• Engage our services

This information may include:

• Name
• Email address
• Property address
• Service preferences
• Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• IP address (anonymised where possible)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process and manage service bookings
• Send you relevant communications about our services
• Improve our website and service offerings
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to fulfil our service agreement with you
• Legitimate interests: Where we have a legitimate business interest that does not override your rights
• Legal obligation: Where we are required to process data by law

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To trusted service providers who assist in operating our website and business, bound by confidentiality agreements
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Customer records are typically retained for seven years following the completion of services.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request transfer of your data
• Withdraw consent at any time

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

zephyrfold
47 Greenway Gardens
Leeds, LS8 2PQ
Email: [email protected]